Refund policy

Returns:
We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to shopezekiellondyn@gmail.com explaining what is wrong with the item(s). After we have reviewed your submitted documentation, we will contact you with detailed instructions on how to return the item(s) and the processes we will take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.

Please Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of a STORE CREDIT ONLY!

Please understand that any order discrepancy MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing and/or damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to shopezekiellondyn@gmail.com. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be the same amount in which the item was purchased for.

ALL FEES ASSOCIATED WITH SHIPPING ARE NON-REFUNDABLE.

Customs Fees and Charges:
Fees which are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS the original shipping and charge a 10% restocking fee.

Disclaimer:
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. Ezekiel Londyn H.I.M is not responsible for any allergic reactions. Please follow all instructions included with your products. 

We formulate our own products using only natural ingredients.

We are a Cruelty-Free company so no animals have been tested on! We love the animals!

Issues:

If there are any issues with your order after you have receiving them, please notify us within 24-48 hrs via our email and let us know. NO EXCEPTIONS! This keeps shipping costs and losses to a minimum allowing us the low costs that will ultimately benefit you!

Email:
shopezekiellondyn@gmail.com

Note:
Facebook, Instagram and any social media platform is not a form of email or way to submit your issues.